FAQs - Campos Coffee

FAQ

Frequently
asked questions

ORDERING & SHIPPING

Do you ship coffee internationally?

At this stage, we only ship within Australia. We’re so sorry if this news comes as a disappointment.

How do I know if my order has gone through?

You will receive a confirmation email from us after placing your order with your invoice. We’ll also update you with the tracking code when your order has been shipped.

When will I receive my order?

We aim to process and dispatch all orders within 2 working days. During high volume times this may increase to 4 days though we’ll always endeavour to get your package to you as fast as possible.

We use a combination of couriers, as well as Australia Post. Please note that Australia Post has advised that some items are taking a little longer than usual right now due to ongoing COVID-19 restrictions.

As soon as we process your order you’ll receive a tracking link from the postage supplier, we recommend keeping an eye on that for real-time updates on where your order is. Please note our warehouse is closed on weekends and public holidays.

Once your parcel is with our chosen courier service, we aim for delivery by:

Same state: 1– 4 business days
Interstate (metro to metro): 3–6 business days

Why haven’t I received a tracking link?

To make sure your coffee is freshly roasted please allow up to 24 hours to make it out the door and for tracking to go live. Orders placed over the weekend or on public holidays will be processed the following business day.

My coffee subscription is coming to an end, how do I renew?

Our coffee subscriptions are all managed via My Account. Just log in and start adjusting via https://camposcoffee.com/my-account/

My problem isn’t listed here. How do I get in touch?

Please contact [email protected] and we’ll reply as soon as possible. Note that responses will only come through during our business hours, 7am – 4pm, Monday to Friday.

2021 Spring Sale 2021 T's & C's

- Sale applies to coffee only
- Limit of one code use per customer
- Sale runs until 9am on the 24th of September
- Offer applies to online only
- Offer valid on orders up to $200 only

COFFEE

Can you grind my beans for me?

We sure can, however we recommend using whole beans. Visit our Articles section of the website and look for our Grind Guide for more information.

Should I store my coffee in the fridge/freezer?

Coffee beans should be stored in a cool, dark and dry place – but not the fridge or freezer. Moisture and air are the enemy of coffee so we recommend storing your coffee in an Airscape Canister which are available in our shop.

What happened to the Obama Blend? Is there anything similar?

Regrettably it has ended with his term in office! If you’d like to try something with a similar flavour, you could try our Kenya Tchakakhani AA. This Kenyan bean actually made up 50% of the Obama Blend.

Do you offer cupping sessions?

Unfortunately cupping sessions are no longer available in all states for the time being. Our apologies for any disappointment.

Do you sell coffee pods?

Currently, we do not sell Campos coffee pods or capsules however you never know what the future holds!

Are your takeaway coffee cups and lids recyclable?

The green Campos takeaway cups and lids are recyclable. Check your local facilities for details. Our green cups are even commercially compostable!

Ranging in Woolworths

Why Woolworths?

It’s always been our mission to ensure that every Australian is drinking the best quality coffee, no matter where they are. Campos Superior Blend is loved by so many Australians and it’s known for its great quality and consistent, distinctive taste. Our research tells us that despite visiting cafes multiple times a week, an overwhelming 84% of Australian coffee drinkers also buy coffee from the supermarket to use at home, simply because of convenience!

As more and more Australians discover and appreciate all things specialty coffee, they’re searching for higher quality, fresher coffee beans to use at home - the same coffee beans their favourite cafe uses. We want to provide Australians with easy access to cafe quality coffee beans because no one should miss out on good coffee. That’s why we’ve partnered with Woolworths!

Is Campos coffee available in all Woolworths stores?

Our Campos Superior Blend is ranged in 950 Woolworths stores across all Australian States and Territories. It’s also available to buy from Woolworths online.

Is the entire Campos coffee range available at Woolworths?

No, only Campos Superior, our cafe signature blend of coffee beans is available from Woolworths in 250g, 500g and 1KG bags. To discover and enjoy Campos’ exceptional range of blends, single origin and micro-lot coffees, please visit one of our Campos cafe partners or Campos online.

Can I also buy Campos Superior ground coffee beans from Woolworths too?

Not yet, but you never know what the future holds! In the meantime, you can buy Campos Superior Blend ground coffee beans from one of our Campos cafe partners and also online directly from Campos.

Is the Campos coffee available in Woolworths exactly the same coffee that Campos cafes serve?

Yes, this is exactly the same coffee the majority of our Campos cafe partners and baristas are proudly serving.

Campos has always said 'fresh is best'. How can you guarantee that now you're on a supermarket shelf?

We are still on a mission to deliver fresh roasted coffee for all Australians to enjoy. We have worked closely with the Woolworths supply chain and distribution teams to ensure that our coffee as fresh as can be when it hits the shelf and we will monitor this very closely. We will continue to roast fresh for every order placed as delivering high quality coffee for all Australians to enjoy remains our obsession.

US

Why are you closing the Campos coffee business in North America?

An ongoing period of incredibly challenging circumstances over the last 12 months has prevented us from being able to continue a sustainable business which has led to this difficult decision.

What will happen to my local Campos coffee café?

As soon as the decision was made, we told our café partners because we wanted them to have as much notice as possible. It’s because of their support that we’ve been able to share our love of great coffee in some of the best cafes and restaurants across Vancouver, Seattle, San Francisco and the rest of North America. We are so grateful for their passion and loyalty to Campos over the years.

The last Campos coffee deliveries to our café partners will be made in July. After that, your local Campos café will switch to a new coffee supplier. We will be permanently closing the doors of our Salt Lake City and Park City flagship cafes in July.

Does this mean you’re planning to close the Australian business?

Not at all. Whilst we are really disappointed to announce the closing of Campos Coffee USA due to ongoing challenging circumstances, this decision does not impact our Australian business which will continue to operate as normal.

How can Americans continue to buy Campos coffee to use at home?

We invite you to place any last orders for Campos coffee from our online store before it closes on Wednesday 30th of June 2021. Valid Campos Coffee coupons will need to be used by this date so make sure you put a reminder in your diary.

What will happen to my US Campos coffee subscription?

Unfortunately, all North America Campos coffee subscriptions will soon come to an end. If you have a live subscription, automatic payment will stop from 30th June which will be the last month that subscription orders will be delivered.

Will you ever reopen in the US in the future?

Unfortunately, we don’t have any plans to re-enter the North America market due to ongoing challenging circumstances which prevents us from being able to continue a sustainable business.

The relationships we have built over the last five years have been remarkable and something we are very proud of. None of it could have been possible without your support. Thank you!