FAQ

Frequently
asked questions

ORDERING & SHIPPING

Do you ship coffee internationally?

At this stage we only ship within Australia, but we’re looking to expand to countries overseas in the coming months. Sign up to our newsletter to stay in the loop.

How do I know if my order has gone through?

You will receive a confirmation email from us after placing your order with your invoice. We’ll also update you with the tracking code when your order has been shipped.

When will I receive my order?

Metro shipping = 1 - 3 business days for delivery, available in metro areas
Regional shipping = 3 - 7 business days for delivery, available in regional areas

As soon as we process your order we’ll send you will receive a tracking link from the postage supplier, we recommend keeping an eye on that for real-time updates on where your order is. Please note our warehouse is closed on weekends and public holidays.

We use a combination of couriers as well as Australia Post and will always endeavour to get your package to you as fast as possible.

Why haven’t I received a tracking link?

To make sure your coffee is freshly roasted please allow up to 24 hours to make it out the door and for tracking to go live. Orders placed over the weekend or on public holidays will be processed the following business day.

My coffee subscription is coming to an end, how do I renew?

Our coffee subscriptions are all managed via My Account. Just log in and start adjusting via https://camposcoffee.com/my-account/

My problem isn’t listed here. How do I get in touch?

Please contact support@camposcoffee.com and we’ll reply as soon as possible. Note that responses will only come through during our business hours, 7am – 4pm, Monday to Friday.

COFFEE

Is your coffee ‘Fair Trade’?

We pride ourselves on our ethical and sustainable practices, it’s what our business has been built on. Our coffee is not only Fair Trade but Direct Trade too. We think it’s Fair Trade plus! Read more about it in 'Our Story'.

How long is the shelf life for coffee beans?

Coffee quality will start to decrease over time, for best results we recommend using whole coffee beans within 6 weeks. If your coffee is pre-ground we recommend using within 2 weeks.

Can you grind my beans for me?

We sure can, however we recommend using whole beans. Visit our Articles section of the website and look for our Grind Guide for more information.

Should I store my coffee in the fridge/freezer?

Coffee beans should be stored in a cool, dark and dry place – but not the fridge or freezer. Moisture and air are the enemy of coffee so we recommend storing your coffee in an Airscape Canister which are available in our shop.

What happened to the Obama Blend? Is there anything similar?

Regrettably it has ended with his term in office! If you’d like to try something with a similar flavour, you could try our Kenya Tchakakhani AA. This Kenyan bean actually made up 50% of the Obama Blend.

Do you offer cupping sessions?

Unfortunately cupping sessions are no longer available in all states for the time being. Our apologises for any disappointment.

Do you sell coffee pods?

We do not to produce coffee pods or capsules due to concerns over their impact on the environment.

Are your takeaway coffee cups and lids recyclable?

The green Campos takeaway cups and lids are recyclable. Check your local facilities for details. Our green cups are even commercially compostable!

Old Website

I can't see my subscription in my account any more. Where is it?

You will continue receiving your current subscription as normal and over the coming weeks we will transition your order details into our new website.
If your order has not arrived as usual please contact support@camposcoffee.com

I purchased a Coffee of the Month subscription will I still recieve it?

Yes, you will continue recieving as usual. Over the coming weeks your Coffee of the Month subscription will be moved into the new My Account and you will be able to edit it and see how many months you have left.

I tried to get a new subscription but you don't have what I want.

At this stage we are only offering blends and our Coffee of the Month as a subscription. We plan to expand to more grind and coffee settings, so if there is one missing that you would like to see please contact support@camposcoffee.com

There's a feature I don't like in the new website, how do I get in touch about it?

Our new website is continually evolving and more and more features will be added to it as we grow. Your feedback is incredibly important to us so we would love to hear from you, simply conntact support@camposcoffee.com and we'll be in touch.

US

How do you pronounce Campos?

CamPOSS not CamPOZE.

What does Campos mean?

Campos is a Latin based word meaning country or field. Especially in Brazil – Portuguese, a campos is a growing field.

Does David Campese own Campos?

No. David Campese has no-association with Campos Coffee, our names just sound the similar. Great rugby player by the way.